Build a WhatsApp chatbot with ENTALOP. Train AI agents, design flows visually, collect leads and hand conversations to your team.
How can businesses automate WhatsApp?
Start with the messages you already send by hand. Order confirmations, delivery tracking, payment reminders, birthday greetings and replies to new leads are all good first automations. Each one becomes a workflow: a trigger, optional conditions, and one or more actions.
Triggers
- Inbound webhooks from any system
- New rows or selected rows in Google Sheets
- Google Form submissions
- New Shopify or WooCommerce orders and abandoned carts
- New leads from IndiaMART or TradeIndia
- Missed calls
- CRM events such as a contact created or a field updated
Ready-made workflows
Order updates
Confirm new orders and send tracking links on WhatsApp.
Abandoned cart recovery
Remind shoppers about items left in their cart.
Payment reminders
Send invoice due-date alerts and payment requests.
Greetings
Send birthday and anniversary messages automatically.
Lead alerts
Reply instantly to new enquiries and notify your team.
Scheduled reminders
Send weekly or time-delayed reminders.
Building blocks
Workflows include time delays, splitters, counters, iterators, calculators, date-time and text formatting, and a datastore for records. Use tags inside workflows to update the WhatsApp CRM, or pass data to and from the chatbot builder.
Connected to your other apps
Workflows connect to Shopify, WooCommerce, Razorpay, Google Sheets, Tally, IndiaMART and more, plus Zapier, Make, Pabbly Connect and n8n. See every integration on the automation platform page.
Step-by-step documentation
Frequently asked questions
How do I automate WhatsApp replies?
Use a chatbot or AI agent for incoming questions, and the automations builder for messages triggered by events in your other systems.
Can WhatsApp messages be sent from Google Sheets?
Yes. Workflows can send messages for all or selected rows in a sheet.
Do automated messages need templates?
Messages that start a conversation outside the 24-hour customer service window must use an approved template. Replies inside the window do not.