Sell where customers chat: Meta catalogues, WhatsApp carts, Razorpay and PhonePe payments, order updates, Shopify sync and reward points with ENTALOP.
Messages along the order journey
| Moment | Message | Source |
|---|---|---|
| Order placed | Confirmation with order details | Shopify, WooCommerce or ENTALOP store |
| Payment succeeds or fails | Receipt, or a retry link | Payments ecosystem |
| Order shipped | Tracking link | Shopify workflow |
| Status changes | Order status template | WooCommerce or store webhooks |
| Invoice raised | Sales invoice on WhatsApp | Tally extension |
| Invoice due | Payment reminder | Automations builder |
How to set it up
Connect the source
Connect Shopify or WooCommerce, install the Tally extension, or use the ENTALOP store.
Approve templates
Create utility templates for each message and get Meta approval.
Map the data
Insert order numbers, items and tracking links as template variables.
Switch on and test
Place a test order and check each message end to end.
Handle replies
Customers often reply to order updates. Those replies arrive in the shared inbox, where an AI agent can answer delivery questions and your team handles the rest.
Step-by-step documentation
Frequently asked questions
Are order updates charged by Meta?
Order updates usually use utility templates, which Meta charges when sent outside an open customer service window. See pricing.
Can I send invoices from Tally?
Yes. The Tally extension supports template sync and sending sales invoices on WhatsApp.