Manage WhatsApp, Instagram, Messenger and web chat in one shared team inbox. Assign chats, add notes, use filters and control access by role.
Channels at a glance
| Channel | What you can do | Status |
|---|---|---|
| WhatsApp Business API | Inbox, chatbots, AI agents, templates, campaigns, commerce | Live |
| DM inbox, keyword bots, click-to-DM ad flows, follower checks | Live | |
| Facebook Messenger and Pages | Messenger inbox, page chatbots, comment automation | Live |
| Website chat | Chat widget, articles, chat links, analytics and its own chatbot | Live |
| Google RCS (India) | Text, rich media, carousel and interactive campaigns with delivery reports | Live, India only |
| Voice AI | English and Hindi voice agents on your website or WhatsApp calls | Live |
One inbox, one customer record
Messages from every connected channel arrive in the shared inbox, where departments, assignment, tags and roles apply the same way. Details collected on any channel are saved to the same contact in the CRM.
Channel by channel
The core channel for most Indian businesses. See WhatsApp.
Reply to DMs, trigger bots on keywords and run flows for click-to-DM ads.
Run a chatbot on your page and turn post comments into conversations.
Website
Embed a chat widget with its own bot, or a WhatsApp button that captures leads first.
Google RCS
Send branded rich messages to Android users in India after your RCS agent is approved.
Voice
Let a Voice AI agent answer on your website or over WhatsApp calls. See AI.
Limitations to plan for
- Google RCS is available for Indian recipients only and needs an approved RCS agent for your brand
- Each channel follows its own platform rules, such as Meta’s messaging policies for WhatsApp, Instagram and Messenger
Step-by-step documentation
Frequently asked questions
Do I need separate tools for Instagram and WhatsApp?
No. Both connect to the same ENTALOP inbox, CRM and bot builder.
Is Google RCS available outside India?
No. ENTALOP’s Google RCS support is for Indian recipients.