Build a WhatsApp chatbot with ENTALOP. Train AI agents, design flows visually, collect leads and hand conversations to your team.
The front-desk problem
Phones ring during consultations, WhatsApp messages pile up on a personal number, and patients who forget appointments leave gaps in the schedule. Most of these messages ask the same few things: timings, fees, location and availability.
A WhatsApp workflow for clinics
Patient says hello
An AI chatbot answers questions about timings, services and directions from your clinic’s information.
Book a slot
The patient chooses from availability slots through a booking chatbot or a WhatsApp mini app form.
Confirm and remind
A confirmation is sent on WhatsApp, followed by reminders before the appointment.
Hand over to staff
Anything clinical or sensitive goes to front-desk staff in the shared inbox.
Useful features
Calendar bookings
Create calendar events, availability slots, booking fields and WhatsApp alerts.
Approve or reject bookings
Let an admin approve or reject bookings from WhatsApp.
Working-hours replies
Send a different reply outside clinic hours.
Departments
Route enquiries to reception, billing or a specific practitioner’s team.
Payment requests
Collect consultation fees with Razorpay or PhonePe links where appropriate.
Google review QR code
Make it easy for patients to leave a review after a visit.
Handle patient information with care
Keep chatbots to administrative tasks such as bookings, timings and directions. Clinical advice should come from qualified staff. Use roles and permissions so only the right people can see patient conversations, and follow the health-data rules that apply to your practice.
Channels and CRM workflow
- WhatsApp for bookings and reminders, website chat for new patient enquiries, Instagram for questions from social followers
- Each enquiry becomes a contact with super fields such as preferred practitioner and visit type
- Tags separate new patients, follow-ups and enquiries that need a call back
- Departments route billing questions away from the front desk
Step-by-step documentation
Frequently asked questions
Can patients book appointments on WhatsApp?
Yes. Use a booking chatbot or a WhatsApp mini app connected to calendar availability, with confirmations and reminders on WhatsApp.
Can I send appointment reminders automatically?
Yes. Calendar bookings support WhatsApp alerts and reminder webhooks. Reminders sent outside the customer service window use an approved utility template.