Send WhatsApp campaigns to opted-in contacts using segments, approved templates, carousels, catalogues, delivery reports and opt-outs.
Busy hours, busy phones
During service, no one has time to answer messages about the menu, opening hours or tables. Orders taken by phone are easy to get wrong, and regular guests are hard to recognise without records.
A WhatsApp workflow for restaurants
Menu on WhatsApp
Share your menu as a catalogue, with a command menu for hours, location and offers.
Order or book
Guests order through the WhatsApp cart or book a table from available slots.
Confirm
Send an order or booking confirmation automatically.
Come back soon
Ask for a review and add reward points for the visit.
Useful features
Command menus and ice breakers
Give guests quick options when they open your chat.
Calendar bookings
Accept table bookings and approve them from WhatsApp.
Google review QR code
Put a review QR code on the table or bill.
Loyalty and wallet
Track reward points and notify guests on WhatsApp.
Offer campaigns
Send offers to opted-in guests using WhatsApp campaigns.
Channels and CRM workflow
- WhatsApp for orders, bookings and offers; Instagram for guests who discover you on social media
- Contacts collect visit history and reward points
- Tags separate delivery customers, dine-in regulars and event enquiries
- Seasonal offers go only to guests who opted in
Step-by-step documentation
Frequently asked questions
Can customers order food on WhatsApp?
Yes. Share your menu as a Meta catalogue linked to your WhatsApp number and accept orders through the cart, with payment through supported gateways.
Can guests book a table on WhatsApp?
Yes. Use calendar bookings with availability slots and WhatsApp confirmations.