Get the WhatsApp Business API with ENTALOP: register or migrate a number, send approved templates, connect APIs and manage chats as a team.
How can teams manage WhatsApp conversations?
Connect your number to the WhatsApp Business API, then manage every conversation in the shared inbox. Each chat can be assigned to a department or person, tagged, filtered and resolved, so customers do not wait and no one replies twice.
Who it is for
- Customer support teams
- Sales teams handling enquiries
- Businesses with several branches or departments
- Owners who want to see every conversation without sharing a phone
Features
Assignment and departments
Create departments with schedules and assignment strategies, and route chats to available agents.
Roles and permissions
Create team members and chat operators, and control what each role can see and do.
Filters and tags
Create filters and tag chats so your team finds the right conversation quickly.
Canned replies
Answer common questions consistently with saved quick replies.
Resolution forms
Record the outcome of a chat with a resolution form when it is closed.
Every channel
WhatsApp, Instagram, Messenger and website chat in one inbox.
AI and people together
Let an AI chatbot answer common questions first. When a customer needs a person, the chat moves to your team with the conversation history in view.
Shared inbox vs a shared phone
| Shared phone | ENTALOP shared inbox | |
|---|---|---|
| Several people replying at once | Difficult | Yes |
| Assign chats to a person | No | Yes |
| Access control by role | No | Yes |
| Customer history and CRM fields | Limited | Yes |
| Instagram, Messenger and web chat | Separate apps | One inbox |
Step-by-step documentation
Frequently asked questions
Can multiple agents use the same WhatsApp number?
Yes. Through the WhatsApp Business API, your whole team works from one number in the ENTALOP inbox.
Can I limit what each team member sees?
Yes. Roles and permissions control access, including session configuration per role.
Which channels are included?
WhatsApp Business API, Instagram, Facebook Messenger and the website chat widget. Google RCS is available in India for campaigns.